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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Haven processes personal data when you use StopPinGinFlyoverCountry.com, contact us, submit files, request print services, or interact with our website.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Details

Privacy email
[email protected]
Privacy phone
+596 696 95 47 97
Postal address
93 Rue Victor Schœlcher, 97200 Fort-de-France
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
User Rights

Your Rights

Subject to applicable law, you may have rights to access your personal data, request correction, request deletion, object to certain processing, and request restriction of processing. You may also have the right to data portability in limited circumstances. If we rely on consent, you may withdraw it for future processing without affecting prior lawful processing.

Available rights may vary depending on the legal basis for processing and local law.
Requests

How to Make a Request

To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to clarify the scope of the request. If a request is not fully granted, we will explain the reason where required by law.

Requests are reviewed for identity, scope, and legal basis before a response is issued.
Data Retention

Retention of Data

We keep personal data only for as long as needed for the purpose for which it was collected, including inquiry handling, production, delivery coordination, dispute management, and legal compliance. Some records may be retained longer where required by law or where necessary to establish, exercise, or defend legal claims. When data is no longer needed, we delete it or anonymize it where appropriate.

Retention periods depend on the purpose of the record and any legal or accounting duty.
Policy Updates

Policy Updates

The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.
GDPR

Regulation

GDPR Overview

When GDPR applies, Print Haven acts as a data controller for the personal data it determines the purposes and means of processing. We rely on lawful bases such as performance of a contract, compliance with legal obligations, legitimate interests, and consent where required. Processing is limited to what is relevant for inquiry handling, print production, delivery coordination, site operation, and recordkeeping.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, related cross-border services.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
This section is intended for individuals whose data is protected by GDPR.

Privacy and data rights

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal retention duties, contractual needs, or the rights of others.

GDPR rights are available only to the extent they apply under the law and the context of the request.

Data We Collect

We may collect identification and contact details, order and inquiry content, uploaded image files, file specifications such as size or resolution, consultation notes, payment-related records, delivery or collection details, and technical data such as device, browser, and usage information. Where needed for production, we also process information contained in customer-provided artwork or instructions.

The categories collected depend on whether a visitor makes an inquiry, uploads files, or places an order.

Sources of Data

We collect data from contact forms, email messages, file uploads, order communications, proofing and review exchanges, payment processing records, and website activity. Some technical data is collected automatically when the site is used, and some operational notes are created by our staff during inquiry, preflight, production, and delivery handling.

Information is received directly from users and may also be generated during service handling.

Types of Cookies

Our site may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to make decisions with legal or similarly significant effects.

We use only standard categories of cookies for site operation and basic measurement.

Cookie Controls

You may block or delete cookies through your browser settings, and you may also limit non-essential cookies where the site provides a preference tool. If cookies are disabled, some site functions may not operate as intended, including form handling or session-related features.

Cookie choices can be adjusted through browser settings and, where available, site controls.
01

How We Use Data

We use personal data to respond to inquiries, review uploaded files, assess resolution and profile suitability, discuss size and paper options, prepare test print quotes, manage proof review and final approval, produce printed items, arrange protected packaging and collection or local delivery, process payments, maintain records, operate the website, and meet legal or accounting obligations.

Processing is tied to the operational needs of a print studio and its website.
02

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, file handling, payment processing, order administration, and local delivery coordination. These parties may process data only for the services they provide to us and are expected to protect it appropriately. We do not sell personal data.

Recipients are limited to parties that help us operate the service or complete a transaction.
03

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a valid request from a public authority. We may also share information where disclosure is necessary to protect our rights, investigate fraud or misuse, or respond to a legal claim.

Disclosure to public authorities is limited to lawful requests or mandatory reporting duties.